For all COVID-related frequently asked questions, see below.

COVID-19 FAQs

Do I have to show my vaccination certificate every time I come in?
No. You’ll be asked to show it when you check in for the first time, then once we sight it we will record a note in Mindbody so you won’t have to show us each time you come in for a booked class. If, however you are coming in for a session that you haven’t booked (ie. weights/cardio), our team may request to see it again if they’re unsure, as it won’t show up automatically on their screen.

 

What If I am not vaccinated?
Unfortunately at this time due to the government mandate only fully vaccinated members and guests may come into the club. If you have a valid medical exemption you will be able to access the club by showing proof of your exemption to our Member Care Reception team.

 

Why do I need to show you my vaccination certificate?
Due to the Victorian Government mandate we must ensure we take all care to ensure our facility is Covid-safe, which includes ensuring all members, guests and staff on premise are fully vaccinated (or have a valid medical exemption)

 

How do I link my certificate to my QR code?
The easiest way to show your vaccination certificate to link it to the Services Victoria app. Click here for more instructions on how to link your certificate to the app.

 

Is there any other way I can show you my vaccination confirmation?
Yes, you can show us a saved copy of your certificate in your Phone Wallet, or bring in a printed version of your COVID-19 certificate provided to you by your vaccination provider, along with your ID (eg. driver’s licence).

How did Kaya support members during this closure?
To help keep you motivated and energised at home over lock-down, we offered FREE online Kaya @ Home workouts. to members and the community. These are still accessible today to keep you moving if ever you are away from the club.

 

How did the mandated closure affect the duration of my contract?
When your membership is placed on Time Freeze or paused, it is not counted towards your membership payments. So, for example, if you had six months remaining on a 12-month minimum term (and you have already fulfilled 13 debits) and your membership is placed on Time Freeze or paused for two months, you will have another six months (13 debits remaining) when billing resumes.

 

I have paid up-front for my membership how does this impact me?
If you have paid in full, your membership was suspended until our re-opening date. Your membership agreement was then extended and you will have received an e-mail from us with your revised membership end date.

 

For all COVID member information click here.

 

Any other questions?
Simply email info@kayahc.com.au your full name, email address, home club, membership tag number and query. Please note response will be delayed during this closure.

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