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KAYA Family, we can finally welcome you through our doors again! It has been a long and bumpy road but we can feel the positivity again as we come out of this and move forward. We can’t wait to see you back in the club!

We will officially reopen this SATURDAY 30th October

Prahran will open from 7.45am-4.00pm
Emporium will open from 9.00am-1.00pm

You may have heard by now there are a few requirements for entering health clubs, so please take the time to familiarise yourself with the information and new processes below.

For your safety and to be in line with the Victorian Government mandate, members and guests entering the club are required to be fully vaccinated (or have a valid medical exemption). This includes us, therefore all of our team on premise are fully vaccinated.

&nsbp;

UPDATE:
12.00pm AEST Friday 19th November 2021

As per the Public Health Order face masks are no longer required within exercise facilities. ⁠Face masks are no longer required indoor unless you are visiting a health centre (Dr/hospital etc.), primary schools, PT/taxi/Uber/travelling on a plane and indoor retail.
Denistiy limits in venues have also lifted therefore we can operate at full capacity once again.

Checking In

When you check-in you’ll be asked by reception to show your vaccination certificate (or valid medical exemption).

The easiest way to do this is by linking your vaccination certificate to the Services Victoria app on your phone. Click here for instructions on how to link your certificate, as well as information on other methods if you don’t have the app.

Once you check-in via the QR code at reception your phone will show the green tick next to your name on the screen. Reception will then record that we’ve seen this on Mindbody so that you don’t have to keep showing us each time you check-in.

Please be patient during the first few weeks of reopening as this is a new process and will take time. Ensure you give yourself plenty of time by arriving 15 minutes prior to the start of class.

COVID-19 FAQs

Do I have to show my vaccination certificate every time I come in?
No. You’ll be asked to show it when you check in for the first time, then once we sight it we will record a note in Mindbody so you won’t have to show us each time you come in for a booked class. If, however you are coming in for a session that you haven’t booked (ie. weights/cardio), our team may request to see it again if they’re unsure, as it won’t show up automatically on their screen.

 

What If I am not vaccinated?
Unfortunately at this time due to the government mandate only fully vaccinated members and guests may come into the club. If you have a valid medical exemption you will be able to access the club by showing proof of your exemption to our Member Care Reception team.

 

Why do I need to show you my vaccination certificate?
Due to the Victorian Government mandate we must ensure we take all care to ensure our facility is Covid-safe, which includes ensuring all members, guests and staff on premise are fully vaccinated (or have a valid medical exemption)

 

How do I link my certificate to my QR code?
The easiest way to show your vaccination certificate to link it to the Services Victoria app. Click here for more instructions on how to link your certificate to the app.

 

Is there any other way I can show you my vaccination confirmation?
Yes, you can show us a saved copy of your certificate in your Phone Wallet, or bring in a printed version of your COVID-19 certificate provided to you by your vaccination provider, along with your ID (eg. driver’s licence).

How did Kaya support members during this closure?
To help keep you motivated and energised at home over lock-down, we offered FREE online Kaya @ Home workouts. to members and the community. These are still accessible today to keep you moving if ever you are away from the club.

 

How did the mandated closure affect the duration of my contract?
When your membership is placed on Time Freeze or paused, it is not counted towards your membership payments. So, for example, if you had six months remaining on a 12-month minimum term (and you have already fulfilled 13 debits) and your membership is placed on Time Freeze or paused for two months, you will have another six months (13 debits remaining) when billing resumes.

 

I have paid up-front for my membership how does this impact me?
If you have paid in full, your membership was suspended until our re-opening date. Your membership agreement was then extended and you will have received an e-mail from us with your revised membership end date.

 

For all COVID member information click here.

 

Any other questions?
Simply email info@kayahc.com.au your full name, email address, home club, membership tag number and query. Please note response will be delayed during this closure.

Your Membership Explained

On Saturday 30 October 2021 (the day we re-open), your membership will automatically re-activate if it was paused by KAYA.

If we debited your account on Thursday 5th August 21, your membership will be in credit (13 days) as KAYA was mandated to close on the evening of Thursday 5 August 21. Your membership is paid fortnightly in advance.
The credit (from debit on 5th August 21) will go towards – Saturday 30th October to Wednesday 10th November (12 days)
On Thursday 11th November 21 our regular fortnightly debits will resume & a full debit will be charged (and then each fortnight thereafter), as per your membership agreement terms and conditions.

Kaya effectively owes you one (1) day usage for the period of lockdown. As membership accounts need to be credited individually, simply email Koula directly at koula@kayahc.com.au if you’d like the one (1) day credit applied.

Membership Time Freeze

NO membership time freeze request periods have been extended.
The period / length of time originally selected does not extend as the lockdown period counts towards the freeze period. If your freeze period ended during the lockdown then your membership will automatically reactivate from Saturday 30th October and you will have access from this day to use the club.

Any member who may not be ready to return and prefers to freeze their membership from 30th October please click here.

Class Bookings

We’re so excited that we can open with full capacity! All members are still required to pre-book for all classes, however bookings are NOT required for the weights and cardio zones. Members can book 1 x class per day via the bookings page on our website.

Bookings will be live on the morning of THURSDAY 28th October with classes available 3 days in advance.

Don’t forget your sweat towel when you come in for your workout/class! .

Club Re-Opening Hours

Prahran
Mon to Thurs: 5.15am – 8.00pm
Fri: 5.15am – 7.30pm
Sat: 7:45am – 4:00pm
Sun: 8:30am – 4:00pm

 

Emporium 
Mon to Fri: 6:30am – 7:30pm
Sat: 9:00am – 1.00pm
Sun: 9:00am – 1.00pm

View all past and current COVID-19 Member Communications here.

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