Tutorials

Here you’ll find step-by-step video tutorials on setting up your online class bookings account.

 

Simply scroll down to find the correct video for mobile or desktop instructions (depending on the device you are using).

 

If you prefer written instructions, we have a step-by-step guide located below the videos (scroll down).

 

 

Important Info

  • Your membership remains ON PAUSE (no fees debited) until we re-open our doors. This set up is just to get you ready to book.
  • At the moment all we need you to do is set-up/activate your account. You will not be able to book classes at this stage.
  • Instructions for booking, cancelling and waitlisting classes will be released closer to our re-opening date.

If you are experiencing any issues setting up your account after watching the tutorial, visit our support page.

SETTING UP YOUR ACCOUNT FROM YOUR MOBILE

SETTING UP YOUR ACCOUNT FROM YOUR DESKTOP/LAPTOP

WRITTEN STEP-BY-STEP INSTRUCTIONS

  • STEP 1:  Head to our bookings page.
  • STEP 2: Select ‘My Account’ (located in the top right corner). Please note if using your mobile you may be asked to allow cookies, press ‘OK.
  • STEP 3: Select ‘Need New Password’
  • STEP 4: Enter your e-mail address
  • STEP 5: Check your e-mail for a message from Kaya (check your spam/ junk folder if you haven’t received)
  • STEP 6: Click on the ‘Need new Password link’
  • STEP 7: Create a password. These will be your login details moving forward.
  • STEP 8: Click on the ‘MY INFO’ tab
  • STEP 9: Ensure the SMS notification boxes are CHECKED so you receive waitlist & booking notifications
  • STEP 10: Press SAVE

Video: how to book & cancel classes

 

COMING SOON | 72 hours prior to re-opening date

Video: how to wait-list for classes

 

COMING SOON  | 72 hours prior to re-opening date

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