Kaya Health Clubs Privacy Policy applies to all services offered by Kaya Health Clubs. The privacy Policy describes how kayahealthclubs.com.au (the “site” or “we”) collects, uses and discloses your Personal Information when you visit our clubs or submit an enquiry through our website.
KHC is dedicated to protecting your privacy and ensuring that your personal information is not shared. KHC recognizes that members and potential members have a right to control how their personal information is collected, stored and used. KHC will only collect and use personal information outlined below, unless we are given consent to do otherwise.
Your personal information includes, but is not limited to: full name, contact information, date of birth, emergency contact details, billing information and payment history, student or employment information, and medical information.
COLLECTING PERSONAL INFORMATION
KHC does not collect personal information without consent.
Personal information is gathered to enable KHC to provide members and guests with the services that we offer.
Personal information is collected voluntarily from members when they submit or complete any forms or membership agreements. This includes information shared whilst using our website, phone calls or staff interactions.
Personal information will not be utilized or disclosed for any other purpose without consent. Situations where disclosure is required by law or necessary to disclose to protect the rights of property of KHC, its employees or any member of the public or to lessen a serious threat to a person’s health or safety are exceptional cases where KHC may be required to disclose personal information.
KHC may work with other companies and services to assist us in providing functions relating to our services. KHC may disclose your personal information to debt collection agencies and/or other parties to assist with debt collection. KHC may disclose, and third parties may have access, to personal information that is required to perform specific functions.
CUSTOMER INFORMATION
Purpose of collection: to provide customer support
Source of collection: collected from you
PERSONAL INFORMATION – COMMUNICATIONS
For all email and SMS communications, KHC will provide an option to opt out if you do not wish to receive this communication. Please contact the club if you believe you have opted out and are still receiving communications.
PERSONAL INFORMATION – ACCESS
Requests to update, review or delete personal information may be made. Removal of certain information may result in you being prevented from access to KHC services or products.
PERSONAL INFORMATION – SECURITY AND STORAGE
KHC personal information is stored on secure serves if in digital format or security-controlled areas if stored in hardcopy. KHC permits authorized staff to access your information.
EXTERNAL LINKS
KHC provides links to external websites. KHC is not responsible for the content, performance, software or management of companies linked from our website.
FEEDBACK
For further information about our privacy practices or if you would like to make a complaint, please email us. If you are not satisfied with our response, you have the right to lodge your complaint with the relevant data protection authority.
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