Troubleshooting | Bookings

Q. I’ve selected ‘Need New Password’ and entered my e-mail address, but I keep getting the below ‘could not find user’ error message. What is the issue?

, Troubleshooting | Bookings

A. This means we have the incorrect e-mail address on file for you. Please e-mail bookings@kayahc.com.au your full name, mobile number and updated e-mail address. We will respond within 48 business hours when your email address has been updated and you can activate your account.

Q. I’ve tried creating a new profile, but I keep getting the below ‘user does not have permission’ error message.

, Troubleshooting | Bookings

A. This is because you should NOT be trying to create a new profile. Existing Kaya Members already have profiles created. You need to select ‘Need New Password then enter your e-mail to activate your account.

Q. I’ve selected ‘Need New Password’ and entered my e-mail address, however I keep getting the below ‘the change you wanted was rejected’ error message. What is the issue?

, Troubleshooting | Bookings

A. This means your browser is set to BLOCK cookies. You need to ALLOW cookies in order to access our online booking system.

Q. I’ve activated my account, but I can’t book any classes.

 

A. You will not be able to book any classes until 3 days prior to our scheduled re-opening date. Once Kaya has a confirmed re-opening date, all members will be notified via email and/or SMS.  Also, keep an eye out our socials and website. Closer to our re-opening date, this page will have class booking/cancellation/wait-list troubleshooting information.

Q. I’ve successfully activated my account but now I’ve forgotten my password.

A. No worries, simply head to kayahealthclubs.com.au/bookings/ select ‘My Account’ then ‘Need New Password’ and another password reset link will be sent to you.

Q. I’m trying to activate my account / book classes via the Mind Body App but it’s not working. What is the issue?

A. This is because Kaya is NOT on the Mind Body App. You will need to activate your account and book classes via our website bookings page https://kayahealthclubs.com.au/bookings/ (mobile and desktop friendly).

To re-watch the account activation videos or view the step-by-step account activation instructions click HERE.

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